Training

Williams Primary Care now offers a wide range of Training and Development packages to suit the needs of your Practice. Courses range from "Staff Development" and "Team building" through to "Commissioning Issues" and the "GP Contract". Paul has vast experience in delivering such training to a large number of GP Practices in South Wales and beyond. Below is a Select list of current training Programmes.
Core Management Skills

• An introduction to primary care management
• Building and managing teams
• Staff development through appraisal
• Motivating others
• Leadership skills
• How to train and develop your people
• Strategic/business Planning
• Time Management
• Facilitating organisational change in primary care
• Maximising business in primary care
• Appraisal skills
• Managing and communicating
• Business Planning
• How to manage meetings & get what you want
• Payroll SMP and SSP
• GMS Contract - an overview
• Writing you business plan

Management Education

• Organisational development
• Facilitating practice away-days
• Communication Skills
• Personal Skills
• NVQ 4 &5 in Management

GP Training

• GP Introduction to Primary Care and running the business

Premises Development

• New premises - what are the options? Are we fit for purpose?
• Disability Discrimination Act

Specialist Management Skills

• Risk Management
• Staff recruitment, interviewing and selection
• Identifying training and development needs
• How to develop a practice business plan
• Designing personal development plans
• Managing the process of change
• Commissioning in the NHS - Challenges and opportunities
• Marketing in General Practice
• A tool kit for the NHS plan
• Team guide to communication
• Practice based commissioning - what's it all about?
• GMS contract an overview
• GMS contract in depth training
• Disaster recovery planning or business continuity planning
• Change, challenge and opportunities in the primary care arena
• Who to contact and way around the NHS Gridlock
• Maximising your QOF points

Receptionist Skills

• Patients and feelings
• Communication
• Ethics and etiquette
• Confidentiality
• The Primary Health Care team
• Records and forms
• Health and safety in the surgery
• Communication
• Interpersonal skills
• Expectations and the right of the patient
• Ethnic awareness
• Self-management and motivation
• Procedures to use in a reception area
• Audit and statistics
• Customer Care in general practice
• Handling difficult and aggressive people
• What is clinical governance?
• History of the NHS
• GMS contract an overview
• GMS contract - the future Practice receptionist programme. NVQ 2 in customer care
• Practice Receptionist Programme. Parts 1, 2 and 3

Working with Patients

How to implement an effective Patient Participation group

Human Resources

Independence, objectivity and expertise to deliver transformational change, increasing productivity and enhancing service delivery, coupled with an in-depth knowledge and understanding of employment issues for primary care.

We can provide expert advice on all areas of Human resources with an in depth knowledge of Human Resources and Organisational Development practice, gained primarily within the NHS and primary care. We understand the challenges facing practices who are striving to increase productivity and efficiency in an environment of constant change and turbulence and increased employee expectations.

We are experienced in organisational development tools and techniques, working to a philosophy of stakeholder engagement in designing new ways of working to improve the patient experience within the context of demanding clinical and financial targets.

Working effectively with all levels of management and staff within your practice we can enhance your internal capacity by providing independent expertise and knowledge in developing your HR strategy and ensuring best in class employment practice.

Our team is renowned for project management and implementation skills, ensuring that all projects are delivered to time, in accordance with legislation and good practice.

1. Service Change and Transformation

Working with your clinical and non clinical teams to ensure they are designed to optimise service performance with staff motivated to meet demanding financial targets.

• Service Strategy Reviews
• Service and workforce redesign
• Advice and Information services
• Performance Management
• Policy and guidance
• SMP/SSP
• Disciplinary reviews
• Contract review and implementation
• Coaching for performance/career management

1. Interim Management