Training & HRM

We offer a full range of training and development courses for Primary Care. We can also develop packages to suit the needs of your Business. Courses range from "Staff Development" and "Team building" through to "Commissioning Issues" and the "GP Contract".

Core Management Skills

  • An introduction to primary care management
  • Building and managing teams
  • Staff development through appraisal
  • Motivating others
  • Leadership skills
  • How to train and develop your people
  • Strategic/business Planning
  • Time Management
  • Health & Safety

Management Education

  • Organisational development
  • Facilitating practice away-days
  • Communication Skills
GP Training
  • GP Introduction to Primary Care and running the business

Premises Development

  • New premises - what are the options? Are we fit for purpose?
  • Disability Discrimination Act

Specialist Management Skills

  • Risk Management
  • How to develop a practice business plan
  • Commissioning in the NHS - Challenges and opportunities
  • Disaster recovery planning or business continuity planning
  • Change, challenge and opportunities in the primary care arena

Receptionist Skills

  • The Primary Health Care team
  • Communication
  • Procedures to use in a reception area
  • Customer Care in general practice
  • Handling difficult and aggressive people

Working with Patients

How to implement an effective Patient Participation group